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StorAID Support Overview

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Overview

StorTrends StorAID product support provides customers the flexibility they require to meet their critical business needs. StorAID Support Plans provide Next Business Day (NBD) hardware replacement and 24x7 phone support. StorAID support plans come with StorAID S.O.S. – an automated email alert monitoring system.

StorAID support plans are offered in 1-year, 3-year, and 5-year terms with 1-year extensions available. All StorTrends StorAID plans are supported from AMI headquarters in Atlanta, GA to provide customers with the highest quality and around-the-clock support in the storage industry.

StorAID
Supported
24/7 Phone Support
NBD Onsite Support
1-year term extensions
Dedicated Support Representative
Access to Engineering Oriented Support Representatves
100% U.S. Based Support

StorTrends StorAID Support

Customer Quote

I've worked in IT for about 12 years, and I've never had that quality of support before. It's the way other companies need to look at operating.
Jerrod McKee, Systems Engineer
McLeod Addictive Disease Center
A few months ago we had an issue right before an ice storm hit our area. A StorAID representative promptly came out to fix the issue and he stayed until he was sure we were back up and running before returning home in the middle of the storm. I’ve never had a company do that before.
Donavon Yelton, IT Manager
Carpenter Industries